Contact Us
Our offices are open Monday to Friday (excluding bank holidays) from 8am to 5pm - an out of hours service operates outside of these times for emergencies only.
For all general queries, repairs and any other issues, please contact your regional office.
Regional Offices
South: South West, London, Essex and Kent
Tel: 0300 111 1510
Email: mlsouth1tenants@mearsgroup.co.uk
North England
Tel: 0300 111 1610
Email: mlnorthtenants@mearsgroup.co.uk
Telephone
We’re here to support you and we aim to answer your call and deal with your query as quickly as possible. We want every call to be respectful and positive.
Our colleagues are committed to helping you, and we ask that they're treated with courtesy in return. We understand things can be frustrating and challenging at times, but we will not tolerate any form of abuse or discriminatory or derogatory use of language. If this happens, we will issue a verbal warning and if it continues will terminate the call.
You can email the regional offices using the addresses above and for specific services, there will be an email address relevant to that service. We aim to acknowledge and answer all emails within two working days.
Write to us
You can also write to us directly at Mears Living, Suite 3 - 4th floor, Building 5 Universal Square, Devonshire Street North, Manchester M12 6JH. We will acknowledge your letter within two working days, and provide a response within a further five working days.
Complaints and Compliments
We aim to provide excellent customer service to our residents, but recognise that sometimes we might fall short of expectations. If something goes wrong and you are not happy with our service, please contact us to let us know as we take all complaints seriously. We will try to sort things as quickly as possible but if you would like us to log a complaint, we will investigate it fairly, thoroughly and quickly. You can send your complaint to feedback.mearsliving@mearsgroup.co.uk.
We would also like to hear from you if you have any positive comments, compliments or constructive feedback to offer. We are always looking for examples of what we did well so that we can make sure we deliver that type of service consistently across all our operations.